Shipping costs and Shipping

Thank you for your order! As soon as we receive your order, we will pack it with pleasure.

Shipping within The Netherlands

Parcel with track & trace	€ 6,95
Orders over € 250,-	Free shipping
Pick up from store in Niehove, Groningen (The Netherlands)	Free pick-up

In addition to shipping, you can also pick up your order for free at our store in Niehove (Frijtumerweg 1, 9884 TD Niehove, Groningen). This is possible by appointment between 9 am and 9 pm. Both during the week and on weekends. We will contact you after receiving your order.

Shipping to Belgium and Germany

Parcel with track & trace	€ 10,95
Parcel from 23 kg	€ 17,75

Shipping to other EU countries

Parcel with track & trace and insurance

from € 14,50

Shipping costs depend on the country you live in and the weight of the package. At checkout, shipping costs are automatically calculated for your country of residence. Packages have a maximum weight of 23 kg.

Shipping World

Parcel with track & trace and insurance

from € 17,50

Shipping costs depend on your country of residence and the weight of the package. At checkout, shipping costs are automatically calculated for your country of residence. Packages have a maximum weight of 20 kg.

When will my order be shipped?

As soon as we receive your order, you will receive a confirmation via email within 24 hours.

Your order is first checked and then packed using as many recycled materials as possible. We ship your package within 1-2 working days via PostNL.

PostNL picks up packages from us on Mondays, Wednesdays, and Fridays. For large orders, we drive to the parcel point ourselves on Tuesdays and Thursdays. Is your order urgent? To be sure, please contact us at info@toverboom.eu or +31 6 28299072.

Once your package is with PostNL, your order is usually delivered the next day. Please keep an eye on the track & trace information for this. This applies only to shipments within the Netherlands.

Packages to Belgium and Germany are usually delivered within 2 days. Other EU countries and outside Europe have a longer delivery time. Please keep an eye on the track & trace information for this.

Shipping on public holidays

We do not ship orders on public holidays. Your order will be shipped on the next working day.

Which shipping company will my package be sent with?

We ship via PostNL. All packages are provided with a track & trace code. After shipment, packages are usually delivered the next working day, with delivery from Monday to Saturday (until 9:30 PM). Compared to other carriers, PostNL scores an average of around 92.3% in terms of package reliability. Your order will be delivered to the shipping address you provided.

Please note that delivery time depends on PostNL and may be longer during busy periods (such as around the holidays).

As soon as your package arrives at PostNL, you will receive the track & trace code for your order and your package will become trackable. You will find information regarding the delivery in your track & trace overview.

Do you have questions about the delivery? Please feel free to send us a message.

Can I also visit the Toverboom store?

We would be happy to welcome you to our store in Niehove. Please make an appointment via info@toverboom.eu or call +31 6 28299072. We will then arrange a date and time for you to visit our warehouse. You can pay for your purchases by debit card or cash.

Is my package insured?

Orders within the Netherlands and to Belgium and Germany are shipped by default with track & trace and without insurance. Is the order over €250? Then we automatically add insurance to the order. Please note that a signature is required upon receipt of the order.

Packages to other countries within the EU and outside Europe are automatically insured, regardless of the purchase amount.

What happens to my package if I am not home?

Are you not home? Then PostNL will deliver the package to your neighbors. If this is not possible, the package will be taken to the nearest PostNL service point after the first delivery attempt. You can see where to pick up your order via the track & trace information.

The package will be kept at the PostNL service point for one week. If you have not been able to receive the package, PostNL will return the order to us.

Can I also have my package sent to a different address?

Certainly, for example at your workplace or at the address of a birthday person or a newborn. When finalizing your order, you can enter a delivery address different from the billing address. This way, you can also surprise someone with a gift! We do not send an invoice or packing slip with our orders; these are sent digitally to the buyer. This ensures it truly remains a gift to receive!

Can I send my order as a gift?

Do you want to surprise someone or have the items wrapped in advance for the birthday person at home? Then make use of our free gift wrapping service at checkout. Select 'Yes' for 'Have it wrapped as a gift' at checkout. You can specify in the comments section of your order for which occasion we should wrap it. We also include a free card with the gift for the recipient!

Can I pick up my order at a PostNL service point?

You can also have your package delivered directly to a PostNL service point. To do this, enter the details of the desired PostNL service point near you in the shipping address field.

Is your package already on its way? You can often still have your package delivered to a PostNL service point:

Go to the PostNL track & trace page and enter your track & trace code and postal code.
Click on 'change delivery'. This is possible from the moment PostNL has received your package. The status will then be set to 'Sorted'.
Choose the desired PostNL service point.

What should I do if I have not received my order?

There may be various reasons why you have not received your order (yet). To find out where your package is, you can check your track & trace code. You received the track & trace code from us and from PostNL. It is possible that the delivery time has shifted because PostNL was unable to process your package on time or the delivery driver experienced delays en route. Does the track & trace code indicate that the package has been delivered? There is a good chance that the package has been delivered to the neighbors.

Sometimes, with Letterbox packages, the track & trace code indicates that the package has been delivered. In that case, this package is not with the neighbors or at a PostNL service point. In most cases, a Letterbox package will still be delivered to you within 1-3 days.

Is it unclear where your package is? Then please email us your order number and your question to info@toverboom.eu. We will then contact PostNL and inform you as soon as there is more information about your package.

What should I do if my package is damaged?

Did your package arrive damaged? We are very sorry to hear that! Please send us a message to info@toverboom.eu including your order number, a photo of the damaged item, a photo of the outside and inside of the box, and a photo of the label on the box. We will then arrange a suitable solution as soon as possible.

Is your question not listed here, or do you have another question? Please feel free to contact us via info@toverboom.eu or +31 6 28299072. We are happy to help!